Can I share a report?

Yes, you can share the report(s) with colleagues within your company. You cannot, however, share our information with any third parties.

How can I use the information obtained from AME’s reports?

You can use the information for internal business purposes only. If you use any of our information or data, it must be attributed to AME. For example: “Source: AME”.

Who should I contact if I have a question?

Please contact us if you have any questions:

What format(s) do the reports come in?

You will receive your report(s) as a PDF, and all data in Excel format. Some services (e.g. Daily Price Updates) will be sent via Email as HTML.

What is AME’s return policy?

We consider returns on an individual basis. Please contact us if you have questions regarding returns:

Can I talk to the engineer / analyst who wrote the report?

We only offer this capability for clients who subscribe to our services. Please contact us if you’re interested in our subscription packages.

Why should I create an account?

Creating an account allows you to view your purchase history, adjust your preferences and details and download previously purchased reports. Being registered with us means you can receive updates relating to your interests.

Is tax added to my order?

GST will be included for all Australian orders.

I’m having trouble logging in, what should I do?

If you have forgotten your password, click the ‘Forgot Password’ link on the log in pop out box. Alternatively, feel free to contact us:

What methods of payment do you accept?

We accept Visa / MasterCard and bank transfer payments.

Is your payment process secure?

Yes. We're committed to making your digital purchases secure, and we take special steps to ensure that you and your credit card are safe. We are PCI Compliant, meaning there's no risk of your personal data or credit card information being stolen. Using your credit card on our site is safe, and because we don't store credit card numbers, there's no chance of unauthorised access or stolen card information. We use Verisign SSL Certificates that meet the highest standard in the internet security industry for secure transactions. This certificate establishes a private communication channel, enabling encryption of the data during transmission.

When will I receive my order?

Once payment is received you will receive an electronic PDF and/or all related Excel files sent to the email address you provided. If you haven't received your report(s) within 2 hours during business days, please contact us. While we aim to provide a same day response, depending on the time, day and time-zone of purchase it may be the next business day until we can deliver. If you pay by bank transfer, it may take a few days for funds to clear and for your report to be delivered. To ensure your digital download reaches your email and not your spam or trash folder, please whitelist our email address domain, You can check with your email service to find out how to whitelist.

What is your privacy policy?

AME is committed to protecting your privacy. Please see our privacy policy here.

What is a free trial?

A free trial will give you temporary and limited access to our range of subscriber-only products and services on our AME Research Platform, Direct.

I’ve entered my details for a free trial, what happens next?

One of our team members will be in contact with you to discuss the products that best suit your interests. We will then provide you with a temporary account so you can access our AME Research Platform, Direct.

What happens when my free trial ends?

Before your trial ends, one of our team members will be in contact with you to discuss your options going forward should you be interested in becoming a subscriber with unlimited access to your selected product(s) on our Research Platform, Direct.

Will I be charged during my free trial?

No, our trial is free. There is no need to enter credit card details and you can cancel the trial anytime. However, if you’re happy with your free trial and want unlimited access to your selected product(s) on AME’s Research Platform Direct, please contact us.